Last updated: May 2026
1. Who We Are
Homesplex (“we”, “us”, “our”) operates homesplex.com. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at customer.care@homesplex.com.
2. What Data We Collect
We may collect and process the following personal data:
- Identity data: name, username or similar identifier.
- Contact data: billing address, delivery address, email address, telephone number.
- Financial data: payment card details (processed securely via Shopify Payments, PayPal, Klarna, or Clearpay — we do not store card details ourselves).
- Transaction data: details about purchases made.
- Technical data: IP address, browser type, device information, cookies, and usage data.
- Marketing data: preferences for receiving marketing from us.
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders.
- Manage your account and communicate with you about your orders.
- Send you marketing communications where you have opted in.
- Improve our website and services.
- Comply with our legal obligations.
4. Legal Basis for Processing
We process your data on the following legal bases: performance of a contract (order fulfilment), legitimate interests (improving our services), compliance with legal obligations, and consent (marketing).
5. Sharing Your Data
We may share your data with trusted third parties including: delivery and logistics companies, payment processors (Shopify Payments, PayPal, Klarna, Clearpay), and IT service providers. We do not sell your personal data to third parties.
6. Cookies
We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, and accounting requirements. Order data is typically retained for 6 years in line with UK tax obligations.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data in certain circumstances.
- Object to or restrict processing of your data.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us at customer.care@homesplex.com.
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.