Free Delivery on All Orders
We offer free standard delivery on all orders to mainland UK addresses. No hidden fees — the price you see at checkout is the price you pay. Where a shipping charge applies to a specific product, this will be clearly stated on the product page before you add to basket.
Delivery Timeframes
Standard items (small appliances, accessories): 3–5 working days
Large and bulky items (furniture, gazebos, air conditioning units, wine fridges): 5–10 working days. These items are dispatched via specialist courier and may require a scheduled delivery slot.
Order processing: All orders are processed within 1–2 working days of payment confirmation. You will receive a dispatch confirmation email with tracking details once your order is on its way.
Large and Oversized Items
Furniture, large garden structures, and fitness equipment are delivered via specialist courier.
- You will be contacted within 24 hours of dispatch to arrange a delivery window.
- Two-person delivery is available on heavy items — email customer.care@homesplex.com before ordering if required.
Scottish Highlands, Northern Ireland, Isle of Man and Channel Islands
Additional surcharges may apply. Please contact us before ordering at customer.care@homesplex.com for a delivery quote.
International Delivery
We currently deliver to mainland UK addresses only.
Large and Bulky Item Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, here is how returns work for large items:
- Return window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in resalable condition
- How to start a return: Contact us at customer.care@homesplex.com within 30 days with your order number and reason for return
- Return shipping: For large and bulky items (furniture, gazebos, AC units), return shipping costs are the responsibility of the customer unless the item is faulty or damaged on arrival
- Faulty or damaged items: If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you
- Refund processing: Refunds are issued to the original payment method within 5–10 working days of receiving the returned item
Questions About Your Delivery?
Email customer.care@homesplex.com or call 03330 904 195 — we respond within one business day.