Is delivery free? Yes — free UK mainland delivery on all orders. No hidden charges at checkout.
How long will my order take? Artisan Furniture arrives in 3 business days. Garden furniture and other products typically arrive within 2–5 working days.
Do products come assembled? Most products arrive flat-packed with clear assembly instructions included. Artisan solid wood furniture requires minimal assembly.
Can I track my order? Yes — you will receive a tracking email once your order is dispatched. Contact us if you have not received tracking within 2 business days.
What warranty do products come with? All products include a manufacturer warranty. Dellonda, Baridi, Outsunny and HOMCOM products include a 12-month warranty.
What payment methods do you accept? Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Can I return a product? Yes — 30-day returns policy applies. Contact us at customer.care@homesplex.com to arrange your return.
Do you deliver to Northern Ireland or Scotland? Yes — contact us with your postcode before ordering as lead times may vary for remote locations.
How do I make a warranty claim? Contact us with your order number and a description of the issue. Email customer.care@homesplex.com or call 03330 904 195.